Tata Passenger Electric Mobility Limited (henceforth referred as “TPEML”) is committed to protecting your privacy and security of your personal data. The protection of your privacy and personal data is an important concern to which we pay special attention in our business processes. We process your personal data, provided by you voluntarily during visits to our website, in accordance with the applicable law of the country where our website is maintained.
Personal data refers to data that lets TPEML know the specifics of who you are and which may be used to identify, contact or locate you (e.g. name, age, gender, mailing address, telephone number and e-mail address). We collect your personal data which you provide us, inter alia, in scenarios such as- (i) in response to a survey; (ii) in case you register for events; (iii) when registering for personalised services; or (iv) requesting information about our product or use of our services or request for customer support etc. We may ask you to provide your personal data relevant for the scenarios such as your name, address, zip code, phone number, email address and collect your IP address, location data, information about your device, etc. Not all of the personal data TPEML holds about you, will always come directly from you. It may, for example, come from your employer or other organizations to which you belong or through our retail network and preferred partners. However, TPEML collects personal data about you when you interact with this site and/or utilize products or services offered on this site. For example:
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TPEML websites may contain links to other websites. TPEML shall not be responsible for the privacy or the content of such websites even if:
We can only use your personal data if we have a proper reason for doing so. We will use your personal data, inter alia, for one or more of these reasons:
We endeavour to collect only such data/information that is reasonably necessary to perform services for you or to respond to your inquiries. You are responsible for ensuring that the data/information you provide is accurate, complete and current.
By giving your contact details on our website, mobile application or any other mode, you agree to receive communication from TPEML or any of its associate/ affiliate over email, SMS, phone call and/ or WhatsApp.
TPEML reserve the right, in its sole discretion, to terminate your access to whole or any part of TPEML website and the related services or any portion thereof at any time without notice.
TPEML shares or discloses personal data when necessary to provide services or conduct our business operations. If TPEML intends to transfer your personal data outside, TPEML shall take steps to ensure that your privacy rights continue to be protected and shall ensure that adequate safeguards are in place. We do not collect any special categories of personal data about you through our website (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
TPEML may disclose or share information about you to unaffiliated third-party customers of TPEML including but not limited to the entities mentioned below for the purpose of providing you products, services and offers of TPEML, its affiliates or Tata Group companies. For example:-
In some cases such as to provide the product or service you have requested, we may need to disclose or transfer your personal data within TPEML or to third parties if required. When we transfer personal data/information to other countries in which applicable laws do not offer the same level of data privacy protection as in your home country, we take measures to provide an appropriate level of data privacy protection. For example, we use approved contractual clauses, multiparty data transfer agreements, intragroup agreements, and other measures designed to ensure that the recipients of your personal data/information protect it.
TPEML uses appropriate technologies and procedures to protect your personal data. Our information security policies and procedures are closely aligned with widely accepted international standards and are reviewed regularly and updated as necessary to meet our business needs, changes in technology, and regulatory requirements. For example,
We do not provide services directly to children or proactively collect their personal information. Parents or guardians may authorize children to use our website provided they assume all responsibility and legal liability for the conduct of such child including, without limitation, monitoring the child’s access and use of the TPEML site.
If TPEML learns that personal data of a child has been collected without verifiable parental consent, then TPEML may take the appropriate steps to delete such information. However, if you discover your child has submitted his/ her data to TPEML, you may request to have such data deleted from TPEML’s database by sending an e-mail request. Upon receiving the request, TPEML shall ensure to delete such information from its database.
We respect your right to access and control your information, and we will respond to requests for information and, where applicable, will correct, amend, or delete your personal data/information.
In such cases, we will need you to respond with proof of your identity before you can exercise these rights.
We retain personal data/information for as long as we reasonably require it for legal or business purposes. In determining data retention periods, TPEML takes into consideration local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need personal information, we securely delete or destroy it.
TPEML may disclose your personal data in good faith or whenever necessary to comply with a legal obligation or if disclosure was required by any law or by order of any competent court or statutory authority, to protect and defend the legal rights or intellectual property rights of TPEML.